Sorry - Your request for a new password did not complete because your account includes files encrypted with Personal Key.
Please contact customer support for assistance.

Sorry, there is a problem processing your password request. Are you sure the username or email address you gave is registered on our database and the account is still active?
Please contact customer support for assistance.

Sorry there was an error requesting a new password.
Please try again or contact customer support.

There has been too many unsuccessful login attempts to your account. For security reasons, please wait at least 15 minutes before trying again. If the problem persists, then please contact support@elephantdrive.com for assistance. Thank you.